Privacy and cookie statement The Computerman Twente
Your privacy is of great importance to De Computerman Twente. We therefore adhere to the relevant privacy laws and regulations, including the General Data Protection Regulation (further: AVG). This means that we:
- Clearly define our purposes, before we process your personal data, through this privacy statement;
- Store as little personal data as possible and only the data necessary for our purposes;
- Explicitly request consent to the processing of your personal data, should consent be required;
- Take necessary security measures to protect your personal information. We also impose these obligations on parties who process personal data for us;
- Respect your rights, such as the right to access, correct or delete your personal data processed with us.
Your data is safe with us and we will always use this data properly. In this privacy statement, we explain everything we do at the De Computerman Twente company with information we learn about you.
If you have any questions or want to know exactly what we track about you, please contact De Computerman Twente.
Order fulfillment
When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this we use your:
- NAW data
- Phone number
- Billing address
- Email address
- Payment details
- Gender
We need these because of the contract we make with you. We keep this information, for one year after your order is completed. We retain certain customer data for a longer period of time due to legal tax retention requirements.
Sending of newsletters
We have a newsletter and you are automatically added to the list of subscribers. In the newsletter you will read news, tips and information about our products and services. For this we use your:
We have a legitimate interest in this. We keep this information, for three months after you cancel the subscription.
The newsletter is mailed monthly. Newsletter content includes the following:
You can cancel the newsletter subscription at any time. Every newsletter contains an unsubscribe link.
Taking out a subscription
You can take out a paid subscription with our company De Computerman Twente, where we use your personal data to handle payment. For this, we use your:
- NAW data
- Phone number
- Billing address
- Email address
- Payment details
- Gender
We do this based on your consent. We keep this information, for two years after you cancel the subscription. We retain certain customer data for a longer period of time due to legal tax retention requirements.
Contact form
The contact form allows you to ask us questions or make requests. For this, we use your:
- Phone number
- Email address
We do this based on your consent. We keep this information, until we are sure you are satisfied with our response and six months thereafter. That way, when we have follow-up questions, we can easily pull out the information. It also allows us to train our customer service to become even better.
Statistics and profiling
We keep statistics on the usage of our business. With these statistics, we improve our business to show only relevant information, for example. We may combine your personal data with each other to learn more about you. Of course, we will respect your privacy at all times. If you don’t want this, you can always tell us. For this, we use your:
- NAW data
- Phone number
- Billing address
- Email address
- Gender
We do this based on your consent. We keep this information, for one year.
Advertising
We would like to send you advertising about offers and new products or services. This is what we do:
You can object to this advertising at any time. Each e-mail contains an unsubscribe link. You can block us or use the unsubscribe option.
Ads
Our company displays general advertisements. In doing so, we do not keep any personal data, so we do not find out if you like them.
Disclosure to other companies or institutions
With the exception of the parties necessary to provide the services mentioned above, we do not under any circumstances give your personal data to other companies or institutions, except if we are required to do so by law (for example, if the police require it in case of suspicion of a crime).
Statistics
We keep statistics on the usage of our business.
Our company includes social media buttons. By doing so, the operators of these services collect your personal data.
Cookies
Our company uses cookies. Cookies are small files where we can store information so that you don’t have to fill it in every time. But it also allows us to see that you are visiting us again.
You can disable the placement of cookies through your browser, but some things about our company will no longer work properly.
We have agreements with other companies that place cookies. Yet we do not have complete control over what they themselves do with the cookies. So read their privacy statements as well.
Google Analytics
We use Google Analytics to track how visitors use our company. We have entered into a processing agreement with Google. This contains strict agreements on what they are allowed to keep. We allow Google to use the information obtained through Google Analytics for other Google services. We do not allow Google to anonymize IP addresses.
Security
Personal data security is of great importance to us. We make sure that your data is properly secured with us. We are always adjusting security and paying close attention to what can go wrong.
Changes to this privacy statement
When our company changes, of course we must also update the privacy statement. So always note the date above and check regularly for new versions. We will do our best to communicate changes to you.
Your rights
If you have any questions or want to know what personal data we hold about you, you can always contact us. See contact information below.
You have the following rights:
- Get an explanation of what personal data we have and what we do with it;
- Insight into the exact personal data we hold;
- Getting errors corrected;
- Having outdated personal data deleted;
- Having personal data transferred to another party;
- Withdrawal of consent;
- Limit a particular processing;
- Object to a particular use.
Please make sure you always clearly identify who you are so we can be sure we are not modifying or deleting data from the wrong person.
We will basically comply with your request within one month. However, this deadline may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this deadline, we will notify you in a timely manner.
Filing a complaint
If you would like to file a complaint about the use of your personal data, please email info@computermantwente.nl. We address each complaint internally and communicate this further with you.
If you feel that we are not helping you properly, you have the right to file a complaint with the regulator. It is called the Personal Data Authority.
Contact details
The Computerman Twente
Piet Heinstraat 81
7556 XT Hengelo
Email address: info@computermantwente.nl
Phone: 0742033055
Chamber of Commerce number: 68103751
